Terms and Conditions

On this page:

A few important details, which relate to all our terms and conditions, that you should know

All of our Terms and Conditions may refer to the following which should be interpreted as described:

A reference to a statute or statutory provision is a reference to it as amended or re-enacted and includes all subordinate legislation made under that statute or statutory provision.
Any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase, or term preceding those terms.

A reference to writing or written includes email and other electronic communication.

The following terms have these meanings:

Administrative Fee means an additional charge of £25.00 plus value added tax (VAT).
Booking form means an online or manual booking form which the Customer completes to book Services offered by the Supplier.
Business Day means a day other than a Saturday, Sunday, or public holiday in England, when banks in London are open for business.
Centre of Competence means our library of downloadable resources.
Charges means the fees (monies) payable by the Customer for the supply of the Services and any other associated costs.
Commencement Date means the date the Contract shall come into existence
Contact Us Form means the Supplier’s Website form (Contact Us | PrivacyProtectGroup).
Contract means the written agreement between the Supplier and Customer for the Delivery and Purchasing of agreed Services.
Customer is the person or organisation who purchases Services from the Supplier.
Customer Default means any act or omission by the Customer or failure by the Customer to perform any relevant obligation.
Open Courses means courses available for booking online that are offered by the Supplier regularly and are paid for at the time of booking.
Order means the Customer’s request for Services as communicated to, and agreed by, the Supplier.
Privacy Notice means the notice on the Supplier’s Website which outlines how your information is used (Privacy Notice - how we use your data | PrivacyProtectGroup)
Proposal means a document to introduce the Supplier and the Services available, explaining the Supplier’s understanding of the Customer’s requirements and identifying the plan for execution and the Specification.
Quotation means a written estimate of the cost of Services enquired about by a Customer.
Services means training, consultancy, supplying professional advice and guidance regarding information rights legislation and compliance, and any other related products or services offered by the Supplier.
Specification means the description of the Services provided in writing by the Supplier to the Customer.
Supplier means Privacy Protect Group Ltd, registered in England and Wales under 15637483), so the company providing the Services.
Supplier Materials means all materials, equipment, documents and other property of the Supplier.
Terms and Conditions means these terms and conditions.
Website means privacyprotectrgroup.com

#ItsSimple

If we mention a law or rule, it means the latest version of it.

When we use words like "including" or "for example," it’s just to give ideas and doesn’t limit what we mean.

Also, when we say "writing," we’re talking about emails and other online messages too.

Website use

1. Ownership. This Website is owned and operated by Privacy Protect Group Ltd, and hosted by Wix.com. Our Privacy Notice explains what this means in terms of how we handle your information.

2. Purpose. Our website offers visitors information about us as a Supplier, up to date details of our services and products, an ability to contact us and enquire about our services or products, as well as gaining free access to our blog and Centre of Competence resources.

2.1. There is no age or other such restriction on the use of our website but you are not allowed to use this Website if doing so is prohibited in your country or under any law or regulation applicable to you.

2.2. None of our Services are aimed at children therefore the content is tailored at audiences within the Knowledge and Information Management profession, and those seeking advice and guidance on, or who are simply interested in keeping up to date with developments in, Information Governance and data protection fields.

3. Commercial Terms. When buying from us, you agree that:

a) you are responsible for reading the Products and Services Terms and Conditions in full, along with the full item listing before making a commitment to buy it, AND

b) you enter into a legally binding contract to purchase an item or service when you complete an online booking, submit a written (including email) schedule to deliver the item or otherwise commit to complete the check-out or other payment process.

4. Intellectual Property. The Website and all materials therein, including images, text, graphics, logos, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Privacy Protect Group Ltd, unless otherwise and explicitly credited.

4.1 Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights. You therefore agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof, unless otherwise and explicitly agreed in writing with Privacy Protect Group Ltd.

#ItsSimple

This Website is hosted by another company. If you want further detail on what we do with your information, visit our Privacy Notice.

#ItsSimple

The only condition we place on the use of our Website - whether you buy, browse, find out about us and our work, or just keep up to date with what's happening in the world of data protection - is that you enjoy it!

#ItsSimple

The prices of our Services are listed on our Website. If you want to buy a product or service we offer, the Products and Services Terms and Conditions apply.

#ItsSimple

Privacy Protect Group Ltd owns everything on the Website, and you’re not allowed to copy or change it without their permission.

5. Indemnification. You agree to indemnify and hold Privacy Protect Group Ltd harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the Website.

6. Modification of terms. We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically and should retain a copy for your reference.

6.1 When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms.

6.2 Your continued use of the Website after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the Website or the service.

7. Customer support details and contact information. You can contact us by emailing info@privacyprotectgroup.com or submitting a Contact Us Form about any customer support service requests, to provide feedback or share your ideas, or to correspond with us about any other matters.

7.1 During the course of your correspondence with us, you may provide us with any suggestions, comments or other feedback relating to Website, which is or may be subject to any Intellectual Property rights.

7.2 Such Feedback shall be exclusively owned by Privacy Protect Group Ltd. By providing such Feedback to us, you acknowledge and agree that it may be used by Privacy Protect Group Ltd, for example, to:

a) further develop, customise and improve the Website;

b) provide ongoing assistance and technical support;

c) contact you with queries and/or interview requests based on your feedback or otherwise.

7.3 In addition, you;

a) represent and warrant that such feedback is accurate, complete, and does not infringe on any third party rights;

b) irrevocably assign to Privacy Protect Group Ltd any right, title and interest you may have in such feedback; and

c) explicitly and irrevocably waive any and all claims relating to any past, present or future moral rights, artists’ rights, or any other similar rights worldwide in or to such feedback.

#ItsSimple

If someone makes a claim or complaint because of how you use the Website, you promise to protect and pay back Privacy Protect Group Ltd for any costs or problems they face because of it.

#ItsSimple

Please keep these Terms and Conditions for personal reference. We can change the rules on our Website, and if you keep using the site after we update them, it means you agree to follow the new rules.

#ItsSimple

If you have any comments, questions, concerns, ideas, or just fancy getting in touch, please submit a contact us form or email info@privacyprotectgrouop.com.

#ItsSimple

Privacy Protect Group Ltd owns everything on the Website, and you’re not allowed to copy or change it without their permission.

Products and Services

1. Basis of contract

1.1 The Order is a Customer’s order for Services as set out in:

a) the Booking form OR

b) the written acceptance of the Proposal OR

c) the Customer’s online acceptance of the Services on the Supplier’s Website OR

d) in the Booking form and the written acceptance of the Proposal.

1.2 The Order constitutes an offer by the Customer to purchase Services in accordance with these terms and conditions.

1.3 The Order shall only be deemed to be accepted when the Supplier issues written acceptance of the Order on which date the Contract shall come into existence.

1.4 Any samples, drawings, descriptive matter, or advertising issued by the Supplier, and any descriptions or illustrations contained in the Supplier’s catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract between the Supplier and the Customer for the supply of Services in accordance with these Terms and Conditions, or have any contractual force.

1.5 These Terms and Conditions apply to the Contract, to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

1.6 Where applicable, any quotation given by the Supplier shall not constitute an offer and is only valid for a period of 30 days from its date of issue.

2. Supply of Services

2.1 The Supplier shall supply the Services to the Customer in accordance with the Specification in all material respects.

2.2 The Supplier shall use all reasonable endeavours to meet any performance dates specified in the Order.

2.3 The Supplier reserves the right to amend the Specification if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services, and the Supplier shall notify the Customer in any such event.

2.4 The Supplier warrants to the Customer that the Services will be provided using reasonable care and skill as required under the Consumer Rights Act 2015.

2.5 If any part of the Services is performed negligently or in breach of these Conditions then, at the request of the Customer (if the request is given within 2 months of the completion of such part of the Services), the Supplier will re-perform the relevant part of the Services.

2.6 We may, without prior notice, change the services; stop providing the Services or any features of the Services we offer; or create limits for the Services. We may permanently or temporarily terminate or suspend access to the Services without notice and liability for any reason, or for no reason.

#ItsSimple

The contract between the Customer (the person buying the service) and the Supplier (the person providing the service) starts when the Supplier officially accepts an order.

The Customer's order is like asking for the service, and the Supplier's acceptance confirms the deal.

The Supplier might show examples or descriptions of their service in brochures or ads, but these are just for giving an idea and are not promises in the contract.

Any special terms the Customer wants to add won't be part of the deal unless the Supplier agrees.

Also, if the Supplier gives a price estimate, it’s valid for only 30 days unless stated otherwise.

#ItsSimple

If the Supplier changes the plan for the service, it’s either to follow the law or make small adjustments that won’t change how good the service is. They will always let the Customer know.

The Supplier promises to do their job carefully and properly. If they mess up and the Customer complains within 2 months, they’ll fix that part for free.

Sometimes, the Supplier might change or stop parts of their Service, or set limits on how the Service works. They can also end or pause your access to the Service without warning, but they don’t have to give a reason for doing so.

3.Customer’s obligations.

3.1 The Customer shall:

a) ensure that the terms of the Order and any information it provides in the Specification are complete and accurate;

b) co-operate with the Supplier in all matters relating to the Services;

c) provide the Supplier, its employees, agents, consultants, and subcontractors, with access to the Customer’s premises, office accommodation and other facilities as reasonably required by the Supplier;

d) provide the Supplier with such information and materials as the Supplier may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;

e) prepare the Customer’s premises for the supply of the Services where applicable;

f) comply with all applicable laws, including health and safety laws;

g) keep Supplier Materials at the Customer’s premises in safe custody at its own risk, maintain the Supplier Materials in good condition until returned to the Supplier, and not dispose of or use the Supplier Materials other than in accordance with the Supplier’s written instructions or authorisation;

h) comply with any additional obligations as set out in the Specification.

3.2 If the Supplier’s performance of any of its obligations under the Contract is prevented or delayed by Customer Default:

a) without limiting or affecting any other right or remedy available to it, the Supplier shall have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents or delays the Supplier’s performance of any of its obligations;

b) the Supplier shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the Supplier’s failure or delay to perform any of its obligations as set out in this paragraph (3.2(b)) and overall section (3); and

c) the Customer shall reimburse the Supplier on written demand for any costs or losses sustained or incurred by the Supplier arising directly or indirectly from the Customer Default.

4.Charges and payment

4.1 The Charges for the Services shall be found on the Website, Booking Form or in the Proposal.

4.2 All Charges are set at the price at the time the Services are offered or/and accepted.

4.3 Where it is applicable for the Services the Supplier shall invoice the Customer once the Booking Form or Proposal has been accepted.

4.4 The Customer shall pay each invoice (where appliable) submitted by the Supplier:

a) within 28 days of the date of the invoice or in accordance with any credit terms agreed by the Supplier and confirmed in writing to the Customer; and

b) in full and in cleared funds to a bank account nominated in writing by the Supplier, and time for payment shall be of the essence of the Contract.

4.5 Paragraph 4.4 does not apply in respect of open courses.

4.6 All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time (VAT). Where any taxable supply for VAT purposes is made under the Contract by the Supplier to the Customer, the Customer shall, on receipt of a valid VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.

4.7 If the Customer fails to make a payment due to the Supplier under the Contract by the due date, then, without limiting the Supplier’s remedies under Section 7, the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this paragraph (4.7) will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.

4.8 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

#ItsSimple

The Customer must:

- Make sure their order details and any information they give are

correct.

- Work well with the Supplier while the services are being provided.

- Give the Supplier access to their space, offices, and anything else needed for the work.

- Share any information or materials the Supplier asks for and ensure they are accurate.

- Get their space ready for the services, if needed.

- Follow all laws, including safety rules.

- Take care of any materials the Supplier leaves at their place, keep them safe, and only use them as directed by the Supplier.

If the Customer causes a problem and the Supplier can't do their work because of it:

- The Supplier can pause the work until the Customer fixes the issue.

- The Supplier won’t be blamed or have to pay for extra costs because of delays caused by the Customer.

- The Customer must pay the Supplier back for any costs the Supplier faces due to the problem.

#ItsSimple

The costs for services can be found online or in documents shared by the Supplier.

Once agreed, the Supplier will send a bill (invoice) for certain services.

Customers must pay bills within 28 days or as agreed in writing. Payments should go to the Supplier's bank account.

Taxes like VAT are not included in the service costs, and customers may have to pay extra if VAT applies.

If payments are late, the Supplier can charge extra money as interest, starting from the date the payment was due until it is fully paid. This interest will be 4% above the Bank of England's base rate.

Payments must be made in full, without trying to reduce, hold back, or offset the amount for any other reason.

If bills aren’t paid, the Supplier can bring in a debt collection company to get the money.

4.9 The Supplier reserves the right to refer matters to a Debt Collection Agency to recover unpaid invoices, where applicable.

4.10 The Supplier reserves the right to amend and update their terms and conditions from time to time, including the right to exclude certain services or products. The Supplier will only ever make these changes when they feel it's necessary.

4.11 We may not be able to accept your Order, or part of your Order, due to one of the following reasons:

a) authorisation of your payment failed

b) we made a pricing or service description error

c) you're not eligible to order or purchase services from us.

4.12 If there are any problems with an order, you'll be contacted by one of our Team.

4.13 The prices we charge for our products or services are listed on our Website or will be provided to you in a separate Proposal or Quotation following your enquiry. The Proposal or Quotation will outline the likes of the following:

a) any other fees or charges you may incur in connection with your purchase of our products or services, such as administrative fees, travel and accommodation costs, or similar;

b) additional information on how charges will be made;

c) additional information on the payment methods available.

4.14 We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

5. Intellectual Property Rights

5.1 Intellectual Property Rights include patents, rights to inventions, copyright trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

5.2 All Intellectual Property Rights in or arising out of or in connection with the Services (other than Intellectual Property Rights in any materials provided by the Customer) shall be owned by the Supplier.

5.3 The Supplier grants to the Customer, or shall procure the direct grant to the Customer of, a fully paid-up, worldwide, non-exclusive, royalty-free perpetual and irrevocable licence OR licence during the term of the Contract to copy and modify the Deliverables set out in the Order produced by the Supplier for the Customer (excluding materials provided by the Customer) for the purpose of receiving and using the Services and the Deliverables in its business.

5.4 The Customer shall not sub-license, assign or otherwise transfer the rights granted in paragraph 5.3.

5.5 The Customer grants the Supplier a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by the Customer to the Supplier for the term of the Contract for the purpose of providing the Services to the Customer.

#ItsSimple

Intellectual Property Rights are things like inventions, logos, brand names, or special designs that someone creates and owns.

These rights also include things like protecting secrets or ideas.

The Supplier will own any new ideas or creations made during the work, except for anything the customer already owned before. However, they give the Customer permission to copy and use these new creations for their business forever, as long as it’s part of the deal in the contract.

The Customer can’t give these rights to anyone else. On the other side, the Customer allows the company to use any materials they provided, but only while they’re working together.

6.Limitation of liability (THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE)

6.1 The Supplier has obtained insurance cover in respect of its own legal liability for individual claims. The limits and exclusions in this paragraph (6.1) reflect the insurance cover the Supplier has been able to arrange, and the Customer is responsible for making its own arrangements for the insurance of any excess loss.

6.2 Nothing in the Contract limits any liability which cannot legally be limited, including but not limited to liability for:

a) death or personal injury caused by negligence;

b)fraud or fraudulent misrepresentation; and

c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

6.3The Supplier’s total liability to the Customer shall not exceed the price paid for the Services. The Supplier’s total liability includes liability in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract.

6.4 This paragraph (6.4) sets out specific heads of excluded loss and exceptions from them:

a) the types of loss listed in paragraph 6.2 are wholly excluded by the parties, but the types of loss and specific losses listed in paragraph 6.4 are not excluded.

b) If any loss falls into one or more of the categories in paragraph 6.4(c) and also falls into a category, or is specified, in paragraph 6.4(d) then it is not excluded.

c) The following types of loss are wholly excluded:

i) Loss of profits.

ii) Loss of sales or business.

iii) Loss of agreements or contracts.

iv) Loss of anticipated savings.

v) Loss of use or corruption of software, data, or information.

vi) Loss of or damage to goodwill.

vii) Indirect or consequential loss.

d) The following types of loss and specific loss are not excluded:

i) Sums paid by the Customer to the Supplier pursuant to the Contract, in respect of any Services not provided in accordance with the Contract.

ii) Wasted expenditure.

iii) Additional costs of procuring and implementing replacements for, or alternatives to, Services not provided in accordance with the Contract. These include consultancy costs, additional costs of management time and other personnel costs, and costs of equipment and materials.

iv) Losses incurred by the Customer arising out of or in connection with any third-party claim against the Customer which has been caused by the act or omission of the Supplier. For these purposes, third party claims shall include demands, fines, penalties, actions, investigations, or proceedings, including those made or commenced by subcontractors, the Supplier’s personnel, regulators, and customers of the Customer.

6.5 The Supplier has given commitments as to compliance of the Services with relevant specifications in paragraphs 3.2 and 3.3. In view of these commitments, the terms implied by Sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

6.6 Unless the Customer notifies the Supplier that it intends to make a claim in respect of an event within the notice period, the Supplier shall have no liability for that event. The notice period for an event shall start on the day on which the Customer became, or ought reasonably to have become, aware of the event having occurred and shall expire 6 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.

6.7 This Section (6) shall survive termination of the Contract.

7. Termination/Cancellation

7.1 Without affecting any other right or remedy available to it, either party may terminate the Contract by giving the other party 30 days’ written notice.

7.2 Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if:

a) the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business; or

b) the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or

c) the other party’s financial position deteriorates to such an extent that in the terminating party’s opinion the other party’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

7.3 Without affecting any other right or remedy available to it, the Supplier may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment.

7.4 Without affecting any other right or remedy available to it, the Supplier may suspend the supply of Services under the Contract or any other contract between the Customer and the Supplier if the Customer fails to pay any amount due under the Contract on the due date for payment, the Customer becomes subject to any of the events listed in paragraphs 7.2(a) to 7.2(c), or the Supplier reasonably believes that the Customer is about to become subject to any of them.

#ItsSimple

The Supplier has insurance to pay for problems, but only up to a certain amount.

Some things the Supplier can never avoid blame for, like someone getting hurt because of their mistakes or lying about something important.

The Supplier isn’t responsible for things like:

Lost money or profit.
Losing customers or business deals.
Money you hoped to save but couldn’t.
Problems with software or data.
Damage to reputation or goodwill.
Big problems that happened because of lots of smaller issues.

The Supplier is responsible for certain things, like:

Paying back the Customer money for services that weren’t done properly.
Extra costs to find someone else to do the job right.
Losses caused by someone else making a claim against the Customer because of the Supplier’s mistake.

If the Customer wants to complain about a mistake, they need to do it within 6 months of noticing the problem.

Complaints must be written, with clear details about what happened.

These rules stay even if the Contract ends.

#ItsSimple

If either the Customer or the Supplier wants to end the contract, they can do so by giving 30 days' written notice.

But in some situations, the contract can be ended immediately, like if one side is

having serious financial problems or stops doing their business.

The Supplier can end the contract or stop providing services right away if the Customer doesn’t pay on time or if the Supplier thinks the Customer might face financial trouble soon.

So basically, if money isn’t paid or big business problems happen, the contract can be ended quickly. But in normal cases, you need to give a month’s notice before ending it.

8. Consequences of Termination/Cancellation

8.1 On termination of the Contract:

a) the Customer shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, the Supplier shall submit an invoice, which shall be payable by the Customer immediately on receipt;

b) the Customer shall return all of the Supplier Materials and any Deliverables which have not been fully paid for. If the Customer fails to do so, then the Supplier may enter the Customer’s premises and take possession of them. Until they have been returned, the Customer shall be solely responsible for their safe keeping and will not use them for any purpose not connected with the Contract.

c) The Customer shall immediately pay any expenses i.e. travel or accommodation costs which have been incurred by the Supplier in readiness to supply the Services.

d) The Supplier reserves the right to charge an Administrative Fee.

8.3 Termination of the Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.

8.4 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination of the Contract shall remain in full force and effect.

9. Refunds on Termination/ Cancellation

9.1 Subject to paragraph 4.5 in respect of open courses, upon termination of the Contract where written notice given is:

a) 30 days or more 100% refund

b) 14 to 30 days 50% refund

c) 7 to 13 days 25% refund

d) Less than 7 days 0% refund

9.2 All refunds at clause 9.1(a) to 9.1(c) are subject to an Administrative Fee.

9.3 A Customer can be transferred to another course provided at least 7 days written notice is given and there is availability on the other course to facilitate the transfer. This transfer will be subject to an Administrative Fee.

9.4 Any non-attendances to a course will be deemed as a cancellation and no refund will be available.

#ItsSimple

If the contract ends:

- The Customer has to pay all the money they owe the Supplier right away. If there’s anything the Supplier hasn’t billed yet, they’ll send a bill, and that needs to be paid quickly too.

- The Customer has to give back anything they got from the Supplier that hasn’t been fully paid for. If they don’t, the Supplier can come and take it back. Until it’s returned, the Customer has to keep it safe and not use it.

- The Customer also needs to pay for things like travel or hotel costs that the Supplier had to spend to get ready to do the job.

- The Supplier might charge an extra fee for handling everything.

Even after the contract ends, the rules about things like paying money or fixing problems will still apply. This also includes anything in the contract that says it should still count even after everything else is done.

#ItsSimple

Refunds are available if the Contract is cancelled, but how much you get depends on how much notice you give:

- 30 days or more: You get all your money back.

- 14 to 30 days: You get half of your money back.

- 7 to 13 days: You get a quarter of your money back.

- Less than 7 days: No money back.

There’s also an extra fee for processing refunds.

If you can’t attend a course, you might be able to switch to another one if you let the Supplier know at least 7 days before and there’s space available. This switch will also have an extra fee.

If you don’t show up for a course, it’s treated as cancelling, and you don’t get a refund.

10.Force majeure.

10.1 In these circumstances, the Supplier shall be entitled to defer the date of delivery of all or any part of the Services or to cancel the contract for the supply of Services if it is prevented from or delayed in the supply of the Services due to circumstances that are beyond the reasonable control (has the meaning given in section 1124 of the Corporation Tax Act 2010, and the expression change of control shall be construed accordingly) of the Supplier including (but without limitation) acts of God including but not limited to fire, flood, earthquake, windstorm, epidemic or pandemic or other natural disaster; acts of any sovereign including but not limited to war, invasion, act of foreign enemies, hostilities (whether war be declared or not), civil war, terrorism, rebellion, revolution, insurrection, military or usurped power or confiscation, nationalisation, requisition, destruction or damage to property by or under the order of any government or public or local authority or imposition or government sanction, embargo or similar action; law, judgment, order, decree, embargo, blockade, labour dispute including but not limited to strike, lockout or boycott; interruption or failure of utility service including but not limited to electric power, gas, water, or telecommunications service; failure of transportation of any personnel, equipment, machinery supply or material (“Event of Force Majeure”).

10.2 In the Event of Force Majeure where the Supplier is unable to provide the supply of Services the Supplier does not accept liability for any associated costs that the Customer may incur such as but not limited to; travel and accommodation expenses.

10.3 If an Event of Force Majeure or more than one such event continues for a continuous period of more than 3 months the Customer may give one month’s notice in writing to the Supplier to terminate the contract for the supply of the Services and, subject to the Customer paying to the Supplier all sums of money due to the Supplier under the contract prior to the date of expiration of such notice on expiration of the notice the contract shall terminate.

11.Assignment and other dealings.

11.1 The Supplier may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract.

11.2 The Customer shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under the Contract without the prior written consent of the Supplier.

#ItsSimple

If something big and unexpected happens that the Supplier can't control, like a natural disaster, war, or a major strike, they might delay or cancel their services. This is called "Force Majeure," which means "superior force."

During these times, the Supplier won't pay for extra costs you might have, like travel or hotels.

If the problem lasts for more than three months, you can write to the Supplier to cancel the agreement, but you’ll need to pay them what you owe before the Contract officially ends.

#ItsSimple

The Supplier can pass on or share responsibilities in the agreement with someone else whenever they want.

But if you’re the Customer, you can’t do this unless the Supplier says it’s okay in writing.

12. Confidentiality.

12.1 Each party undertakes that it shall not at any time OR at any time during the Contract, and for a period of five years after termination of the Contract, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by this clause (12).

12.2 Each party may disclose the other party’s confidential information:

a) to its employees, officers, representatives, subcontractors, or advisers who need to know such information for the purposes of carrying out the party’s obligations under the Contract. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this Section (12); and

b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

12.3 Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the Contract.

12.4 Where required the Supplier will enter into a non-disclosure agreement with the Customer in respect of the Services provided.

12.5 For avoidance of doubt paragraphs 12.2(a) and 12.2(b) shall not apply in respect of clause 12.4

13.Entire agreement.

13.1 The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to its subject matter.

13.2 Each party acknowledges that in entering into the Contract it does not rely on and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in the Contract

14.Variation.

14.1 Except as set out in these Terms and Conditions, no variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

#ItsSimple

Both sides agree to keep each other's important or private information secret, even after the contract ends, for up to five years. This means they won’t share details about things like business plans, customers, or suppliers unless:

- They need to tell trusted people (like workers or advisers) to do their job, and those people promise to keep it secret too.

- The law or a court says they have to share it.

They also agree to only use this private information to do what the contract says. If needed, they might sign a separate confidentiality agreement to keep things extra private.

#ItsSimple

The Contract is the only agreement between the two sides and replaces anything they might have said, promised, or agreed on before. It covers everything about what they agreed to do.

Both sides promise that they’re not counting on anything that isn’t written in the Contract, whether someone said it by accident or on purpose. They also agree they can’t complain about things that aren’t in the Contract.

#ItsSimple

The Contract can't be changed unless both sides agree to the change in writing, and it’s signed by them or their authorised representatives.

15. Waiver.

15.1 A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.

16.Severance.

16.1 If any provision or part-provision of the Contract is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

17.Notices.

17.1 Any notice given to a party under or in connection with the Contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or sent by email to the address specified in Booking Form or Proposal or website.

17.2 Any notice shall be deemed to have been received:

a) if delivered by hand, on signature of a delivery receipt; and

b) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or at the time recorded by the delivery service; and

c) if sent by email, at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. In this paragraph (17.2(c)), business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.

17.3 This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any other method of dispute resolution.

#ItsSimple

If someone doesn't use a right or take action when they could, it doesn’t mean they lose that right forever. They can still use it or take action later, as long as it’s written down. Even if they only use part of their rights, it won’t stop them from using the rest in the future.

They also agree to only use this private information to do what the contract says. If needed, they might sign a separate confidentiality agreement to keep things extra private.

#ItsSimple

If any part of the Contract doesn’t work because it’s illegal or can’t be enforced, it will be changed just enough to make it work. If it can’t be fixed, that part will be removed, but the rest of the Contract will still be valid and continue to apply.

#ItsSimple

If you need to send someone a formal message about the Contract, it must be written down. You can deliver it in person, send it by post, or email it to the address given in the Contract documents.

Messages are considered received:

- If handed over in person: the moment it’s signed for.

- If sent by post: at 9:00 am, two business days after it’s posted.

- If sent by email: when the email is sent, unless it’s outside normal work hours. In that case, it counts as received when work hours begin again.

This rule doesn’t apply for sending legal papers or documents related to a dispute.

18.Third party rights. Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

19. Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

20. Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

#ItsSimple

The contract doesn’t let anyone who isn’t directly part of the agreement have the right to enforce its terms, unless it specifically says otherwise.

#ItsSimple

The Contract will follow the rules of England and Wales for all arguments or problems related to it, including those that don't involve the Contract directly.

#ItsSimple

If there's a disagreement or problem about the Contract, only the courts in England and Wales can decide on it.

This rule doesn’t apply for sending legal papers or documents related to a dispute.

Referral scheme

1. Eligibility

1.1 The Referral Scheme is open to all existing Customers of Privacy Protect Group Ltd.

1.2 For avoidance of doubt, the Referral Scheme is only available to those not employed by Privacy Protect Group Ltd.

1.3 The Referral Scheme does not apply to individuals already known to Privacy Protect Group Ltd on the date that the referral is made.

1.4 Participants must be of legal age and comply with applicable laws and regulations.

1.5 This Referral Scheme Terms and Conditions constitute the entire agreement between the Customer and Supplier and in any event of a conflict these Referral Scheme Terms and Conditions will supersede and take precedence.

2. Referral process

2.1 Existing Customers can refer friends, family, colleagues, acquaintances or other businesses to Privacy Protect Group Ltd.

2.2 Referrals must be submitted through the designated referral channel (for example referral link or email) before the Referred Party makes a purchase.

2.3 Referrals received outside of the specified channels may not be eligible for rewards.

2.4 Referrals will be verified and the Referred Party must be able to confirm the Business Name of the Referrer and the month and year they last purchased a Service from the Supplier to validate the referral.

2.5 There are no limits to the number of referrals an individual can make, but there is only one reward per referral.

3. Reward criteria

3.1 Referrers are eligible to receive a reward if the Referred Party becomes a Customer and/or completes a specific action (for example, makes a purchase).

3.2 Rewards may vary based on the Referral Scheme terms and can include:

a) revenue share based on percentage of value of successful referrals,

b) discounts,

c) credits,

d) high street or Amazon gift cards, or

e) other incentives.

3.3 Privacy Protect Group Ltd reserve the right to offer an alternative reward at any time.

3.4 If the Referred Party has already been referred to Privacy Protect Group Ltd by another individual, then the reward is not payable. We operate on a ‘first come, first serves’ basis.

#ItsSimple

If you’re already a Customer of Privacy Protect Group Ltd, you can join the Referral Scheme.

The Referral Scheme isn’t for employees of the company, and you can’t refer someone who is already known to the company before you make the referral. You also need to be old enough and follow the law.

#ItsSimple

If you're already a Customer of Privacy Protect Group Ltd, you can tell your friends, family, or businesses about it and refer them. To do this, you need to use the special referral tools like a referral link or email before they buy something.

The Supplier will check the referrals, and the person you refer must be able to confirm who referred them and when you last bought something from the Supplier for the referral to count.

You can refer as many people as you like, but you only get one reward for each referral.

#ItsSimple

If you refer someone to Privacy Protect Group Ltd and they become a Customer or do something important like buying a service, you can earn rewards.

These rewards can be money, discounts, gift cards, or other surprises.

The Supplier will check who referred the person first, so if someone else referred them before you, you won’t get the reward. Remember, the Supplier gives the reward to the person who referred them first.

4. Reward redemption

4.1 Referrers will receive their rewards within 30 days after the Referred Party fulfils the required criteria, unless the reward is based on value of successful referrals in which case the reward will be paid 30 days after the agreed term.

4.2 If the Referrer is a Business, they must invoice Privacy Protect Group Ltd for “referral consultancy” for the eligible amount to obtain their credits, otherwise the reward equivalent will be issued in high street or Amazon vouchers.

4.3 Any invoice payments will be made inside our standard payment terms of 28 days.

4.4 Discounts will be applied to Customers’ account automatically for their next purchase.

4.5 Any referral rewards not collected with 6 months shall be deemed null and void.

4.6 No replacements will be provided if the referral payment is misplaced or stolen.

4.7 No cash alternative is available, unless one is specifically offered.

5. Referral fraud

5.1 Any attempts to manipulate or engage in fraudulent activities, including creating providing false information, may result in disqualification from the Referral Scheme.

5.2 Privacy Protect Group Ltd reserves the right to take appropriate action against any suspected fraudulent activities which may include reporting the suspected crime to law enforcement.

6. Scheme changes

6.1 Privacy Protect Group Ltd reserves the right to modify or terminate the Referral Scheme at any time without prior notice.

6.2 Any changes to the Referral Scheme terms and conditions will be communicated to participants through appropriate channels.

7. Privacy

7.1 Referral program participant information will be treated in accordance with the company's Privacy Notice.

7.2 Referrers and referred individuals may be contacted by Privacy Protect Group Ltd for scheme related communications.

8. Disclaimer

8.1 Privacy Protect Group Ltd reserves the right to interpret and make final decisions on all matters related to the Referral Scheme, including eligibility, rewards, and any disputes.

8.2 Privacy Protect Group Ltd shall not be liable for any losses or damages that may result from participation in this Referral Scheme, to the fullest extent permitted by any applicable law.

#ItsSimple

If someone you refer to Privacy Protect Group Ltd meets the requirements, you’ll get your reward within 30 days.

If the reward depends on how much they spend, you’ll get it after 30 days of the agreed time.

Businesses need to send an invoice to claim their reward, or they’ll get gift cards instead.

Payments for invoices will happen within 28 days.

Discounts will automatically show up on the next purchase.

If you don’t claim your reward within 6 months, it will expire, and there won’t be any replacements if it’s lost or stolen.

There’s no cash option unless it’s specifically offered.

#ItsSimple

If someone tries to cheat or lie in the Referral Scheme, they will be removed from it. Privacy Protect Group Ltd can also report this to the police if needed.

#ItsSimple

Privacy Protect Group Ltd can change or stop the Referral Scheme anytime without letting people know in advance. If the rules or details change, they will inform participants in the best way possible.

#ItsSimple

The information shared by people who join the Referral Scheme will be kept safe according to the Supplier’s privacy rules.

Privacy Protect Group Ltd might contact participants and those they refer to talk about things related to the Referral Scheme.

#ItsSimple

Privacy Protect Group Ltd can make final decisions about the Referral Scheme, like who can join and what rewards are given.

They are not responsible for any problems or losses that might happen because of the Scheme, as allowed by the law.